Refund policy
Last updated: February 15, 2025
At Health Supplied we are committed to providing high-quality health supplies to our customers. If you are not completely satisfied with your purchase, we are here to help.
Returns
- Due to hygiene and safety reasons, we only accept returns for unopened and unused health supplies.
- You must initiate the return within few days of receiving your order.
- The item must be in its original packaging, unused, and in the same condition as received.
- Proof of purchase (receipt or order confirmation) is required.
Non-Returnable Items
- Opened or used health supplies
- Personal care items (e.g., masks, thermometers, nebulizers, etc.)
- Prescription medications
- Clearance or final sale items
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to the original payment method within business days.
- Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped, damaged product).
Exchanges
- We only replace items if they are defective or damaged upon arrival.
- If you need an exchange, contact our support team at [support@healthsupplied.com] within few days of receiving your order.
Return Process
- Contact us at [support@healthsupplied.com] to initiate a return.
- We will provide you with return instructions and a shipping label (if applicable).
- Ship the item back to us in secure packaging.
- Once received and inspected, we will process your refund or exchange.